Refund and Returns Policy

Refunds & Returns

Flowers by Julia G DOES NOT offer refunds on floral bouquets. If you are unsatisfied with the lifespan or quality of your blooms, please contact Julia to discuss. We may ask for photos of any issues presented so that we can find a resolution.

We are unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions. 

If the wrong delivery address is given we can organise to re-deliver, but this may be at an additional cost.

We may ask for photos of any issues presented so that we can find a resolution, or we may require you to return the bouquet to our studio in Petersham in some instances. 
You can expect your blooms to last between 4-7 days, noting that different flower types will have different lifespans.
Flowers will always last longer if they are well looked after. Flowers by Julia G is not responsible for lack of care once delivered, such as not placing in fresh water or a spike in temperature, however if you have any concerns please contact Julia so that we can help you rectify these situations if possible.

A care instruction card will be tied to your bouquet with clear instructions on prolonging the lifespan of your flowers.

Flowers by Julia G CANNOT guarantee the exact colour or variations of ANY flower, plant or product used in the arrangements. All natural products are subject to differences, environmental impacts and no two products will ever be the same. We will substitute if necessary to make your arrangement as gorgeous as possible.

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We're taking a break

We are going on a break and flower deliveries will be closed from 30th June until 9th July 2024.

We will resume deliveries from 10th July.

Event enquiries can still be submitted during this time and we will respond on our return!