Refunds & Returns
Flowers by Julia G DOES NOT offer refunds on floral bouquets. If you are unsatisfied with the lifespan or quality of your blooms, please contact Julia to discuss. We may ask for photos of any issues presented so that we can find a resolution.
We are unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions.
If the wrong delivery address is given we can organise to re-deliver, but this may be at an additional cost.
A care instruction card will be tied to your bouquet with clear instructions on prolonging the lifespan of your flowers.
Flowers by Julia G CANNOT guarantee the exact colour or variations of ANY flower, plant or product used in the arrangements. All natural products are subject to differences, environmental impacts and no two products will ever be the same. We will substitute if necessary to make your arrangement as gorgeous as possible.